Privacy Policy - | Vancouver Plumbing | Heating | Drain cleaning

Privacy Policy a division of Pure Mechanical Group Ltd. Privacy Policy

At, we understand that your privacy is important. As such, we make it a paramount concern to protect your personal information, including your name, your address, your e-mail address, your phone number, and any other information you provide us with. Thus, we have drafted this Privacy and Security Statement to inform you about the methods in which we gather, utilize, disclose, and manage personal information that you provide to us, whether via call centres (“Call Centres”), websites (“Sites”) or through the service providers that we authorize (“Service Providers”).

When you provide personal information to us through any of the venues listed above, you are agreeing and consenting to the ways in which will collect, use, disclose, and manage that information, as stated below. is entitled to collect personal information that you provide us when you:
Buy, order, return, exchange, or request information about any of our products or services;
Request a quote and/or seek to purchase one of our installation services;
Request the repair of a product, or invoke a warranty;
Sign up or register for loyalty club communications or special promotions;
Contact a customer service representative or a Call Centre;
Visit or register with our Sites or participate in any of the features contained on our Sites, including bulletin boards and forums;
Enter a contest;
Respond to a survey question;
Apply for employment with;
Or provide us with suggestions, feedback, inquiries, or comments.
Also, reserves the right to collect information about you through our Service Providers.

Installation Services
Upon the purchase of an installation service, you will be asked to submit such information as your name, address, e-mail address, and phone number. In some instances, you may also be asked for a credit or debit card number and for details such as your shipping and installation address. This information is collected to help us make sure installation services are properly and promptly delivered, and that our Service Providers can better assist you.

Call Centres
When you make a call to one of our Call Centres with regard to a product, a delivery, an installation, a customer service matter, or a billing question, you may be asked for information that helps the customer service representative identify you, as well as additional information that can help the question to be answered promptly and accurately. This might include your name, address, phone number, and more. This information may be retained to help address any future questions or concerns.

Online Registration
On our Sites, registration is offered as an optional service. You do not have to register in order to shop or to browse. When you do register, you are asked for such information as your name, address, e-mail address, phone number, and, optionally, your interests. Additionally, you are asked to generate a password. This information is used to make online shopping quicker and more convenient, by pre-filling certain parts of your shipping and billing information. When you register, you also have the chance to elect to receive further marketing information from

Contests, Questions, and Surveys
When you pose a question, take a survey, or enter a sweepstakes on our Sites, we may collect your name, address, e-mail address, and phone number. This information is used to administer your participation. You may also be asked whether you wish to receive further marketing materials from; this is optional.

Employment at
Sometimes, we might advertise employment opportunities on our site. When you apply for work or make a job-related inquiry, you may be asked to provide us with certain information, such as the information contained on your resume or cover letter. We use this personal information for the purpose of processing and responding to your application or inquiry.

Other Uses of Personal Information uses personal information, including that which is provided to us by our Service Providers, to make continual improvements to the services and the products we offer. We also seek to keep you informed about products, services, sales, and promotions from which you might benefit. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about these products and offers.

We may mail you, e-mail you, or phone you with information about product and service offerings, if you have provided us with the necessary contact information. If you wish to stop receiving this promotional information, we invite you to simply consult our Privacy Preferences/Opt-Out information within this Privacy and Security Statement.

Privacy Preferences / Opt Outs is happy to offer a privacy preferences page at From here, you may register or change your privacy settings, electing to receive marketing materials or to cease receiving marketing materials by mail, e-mail, or phone. You are invited to updated these preferences any time, but please allow enough time for these changes to be processed and implemented.

Information About Others
Via our Call Centres and Sites, you can submit information about other people, and even compose personalized messages to them. For instance, you might order a Gift Card or merchandise to be sent directly to a friend, along with a personalized message you composed. We consider this information to be completely private between you and the recipient. will not use or disclose any information you provide about someone else, for any purposes other than:

Shipping the order and confirming its delivery;
Identifying and resolving any technical problems or customer service issues that arise;
Complying with any applicable court orders or laws;
Responding to claims that your personalized message violates third-party rights; and
Protecting the rights and property of our company and our affiliates.

Your Suggestions
Any feedback, suggestions, or survey responses you provide us with are utilized to monitor, evaluate, and improve our features and our product and service offerings. Service Reviews and testimonials provided by you are provided with your consent to publish the reviews on the website.

Children’s Sites are not meant for use by children under 18 years of age. We do not at any time knowingly collect personal information about or from children under 18.

Personal Information Disclosure will not sell, rent, or trade your personal information unless we receive your prior consent, except as noted herein. Financial Products
The Service Providers at do offer financial products. We may share personal information about our customers with these Service Providers simply so that we can provide you with tailored information about products and services and promotional offers. These Service Providers also have their own privacy statements, which set out the manner in which they will collect and use personal information. We urge our customers to review these terms of service.

Extended Warranty Services
If you purchase one of’s Extended Warranty Services, you will be asked to provide information such as your name and mailing address to our Warranty Service Provider. These Providers are limited by contract in the way they can use that information provided to them, we would nevertheless encourage you to review their own privacy statements.

Companies that Work With or on Behalf of
Some of our operations, including call centres, may be managed by our Service Providers. Additionally, installation services that are purchased may be provided not by, but by reputable local and national Service Providers, contracted by us to render these services. These Providers may be granted access to your personal information, on a purely confidential basis and only to the extent necessary for them to perform their assigned duties. These companies will not, under any circumstances, have the right to use your personal information for any reasons beyond providing you with the specific services you have requested, unless the law dictates otherwise. Information that you provide may also be used to learn about the customer experience, as we see to improve our services and our programs.

If you have purchased products and those products are being shipped to you, we will share your shipping information, on a purely confidential basis, with our delivery Service Providers. They are prohibited from using this information for any purpose other than making your delivery.

Sale of Business reserves the right to transfer your information in the event that we sell or transfer our business, or any of our business assets, to a third party acquirer.

It is important to be aware of the fact that and our Service Providers are mandated to provide your personal information in response to any search warrants or other legally valid inquiries or orders, to communicate and comply fully with investigative bodies, or as otherwise necessitated by law. We also reserve the right to disclose personal information to assist us in collecting a debt that you owe us. Your personal information may be maintained and processed on our behalf by our Service Providers who may be required to disclose information in accordance with pertinent Canadian or foreign laws.

Access to Personal Information
As a registered site user, you are invited to access your personal profile information at any point simply by selecting the “Sign In” button at the top of the page. For additional instructions on doing this, please refer to the How to Contact Us section of this Statement.

Additional Information About Our Sites
Visiting Our Sites
Generally speaking, it is possible to view our Sites without having to provide us with any personal information. With that said, we do collect the IP addresses of all visitors to our Sites, as well as information such as browser type, operating system, and page requests, in order to improve and enhance our site features.

This Site makes use of a technology known as “cookies.” Cookies are defined as small elements of data that our Sites can transmit to your Web browser, which may then be stored within your computer, enabling us to recognize you when you visit the site again. All sections of our Sites where you are asked to log in or that are customizable will mandate that you accept cookies. For those who have registered with our Sites, these cookies serve to: let us know who you are; enable us to access your account information (stored on our computers); and provide and our Service Providers with information that helps us customize and personalize our Sites to improve your site experience.

Additionally, cookies may be used to optimize your shopping experience, allowing you to add multiple items to your shopping basket before checking out. You may elect to have your Web browser notify you when cookies are enabled. A refusal to accept cookies, however, will limit the functionality of our site.

Tracer Tags
Our Sites may also make use “tracer tags,” which are sometimes also referred to as “Web beacons” or “clear GIFs.” Tracer tags allow us to understand which pages you visit on our site, and are used to help us tailor the site for all of your future visits.

Third Party Links
In some instances, our Sites may include links to the websites of business partners, vendors and advertisers. Beyond what is noted herein, we will not disclose or deliver any of your information to these third parties unless we receive your prior consent. These third party website links are provided solely as a convenience to the user. The display of any link does not suggest or imply’s endorsement of any other company, its websites, or its products and/or services. These third party sites have their own unique privacy policies, which we recommend you read carefully. has no control over the ways in which other companies or websites collect or use personal information.

Security of Personal Information
We maintain the confidentiality of all information collected from’s Call Centres, from our online Sites and from our Service Providers. We pledge that we will only transmit this information to our own employees and Service Providers who require this information for the purposes outlined in this Privacy and Security Statement. We have enacted, and work to maintain, various administrative, technical and physical safeguards to protect against unauthorized access to personal information in our custody and control. We keep your personal information for as long as required for the purposes set out in this Privacy Statement, or as otherwise required or permitted by law.

Security Measures on our Sites
Secure Shopping:
When you use our Sites to place an order, your order information, including your credit or debit card number and your mailing/delivery address, is transmitted using technology known as Secure Sockets Layer (SSL). This technology works by prompting your browser to encode your information prior to its transmission to our secure server. SSL technology is the gold standard within the cybersecurity industry, and is engineered to prohibit outside parties from receiving and displaying your personal information. also takes other measures to protect your information, including:

Access to your personal information is protected with a password of your choosing. strongly recommends that you keep this password confidential, never revealing it to anyone. will never ask you for your password in any unsolicited communication.

Order Information:
The information that you provide to us on our Sites is transmitted via a secure connection; Web browsers that are unable to support these security measures will not be enabled to place orders.

It is impossible to guarantee that any online data transmission is 100 percent secure. We make every reasonable endeavour to protect your personal information from unauthorized access, but nevertheless, cannot promise the security of any information you transmit to us on our Sites.

Who We Are is a family of companies and divisions brought together to provide you with comprehensive home and commercial plumbing services. is a division of Pure Mechanical Group Ltd.

How to Contact Us is deeply committed to safeguarding your privacy. You can contact us with any privacy questions or concerns by: | Pure Mechanical Group Ltd.
Attention: Privacy Officer
273 – 47 – 20821 Fraser Highway
Langley, British Columbia V3A O6B,

Updated 2017/08/05