Booking terms · Metro Vancouver + Fraser Valley

Booking terms.

What you agree to when you book through Unclog.it, in plain language. You are asked to accept these on the last step of every booking.

1. Who you are hiring

Unclog.it is a booking service run by Pure Mechanical Group Ltd. When you book in Metro Vancouver and the Fraser Valley, the company you hire is Pure Mechanical Group Ltd. It sends the plumber, does the work and issues your invoice.
By submitting a booking you ask us to send a plumber and you agree to these terms.

Prices on this site are "from" prices in Canadian dollars, before tax. They are the price when a job goes the way it usually does.
Regular hours are 9 to 5, Monday to Friday. For work outside regular hours, every price and rate on this site is doubled.
The price for your booking is shown to you before you submit it and is confirmed with you before a plumber is sent.

Clog prices: toilet from $269, sink from $329, bathtub from $329, shower from $329, garburator from $299, main sewer line from $649.
A clog price covers up to 2 hours on site, using the equipment named for that job.
The price is payable whether or not the drain can be cleared. When a drain will not clear in that time, the cause is almost always damage to the pipe or an object a machine cannot move. You are charged for the visit and given a written estimate for what it needs.
Any work beyond the booked job is priced and approved by you before it is done. You can say no.

Camera inspection with video: $249.
A second drain, same visit: $149.
If chemical drain cleaner has been poured into the drain, tell us when you book. The plumber needs protective equipment and has to remove the water safely first. The fee is $50 when you tell us and $100 when it is found on site and we were not told.

Smaller repairs, fixture installations and fault-finding are done on time: $289 for the first hour and $189 for each hour after, plus parts.
The visit is charged whether or not you go ahead with further work, and it is not credited toward anything else.

Bigger jobs start with an on-site estimate for $269. If you approve the written estimate, that fee comes off the price. If you do not go ahead, the fee covers the visit.
A written estimate is valid for 30 days and is based on what can be seen. Anything found once a wall, a floor or the ground is open is shown to you, priced and approved before it is done.

We run water and show you the drain working before we leave.
After that we cannot control what goes down it, so clearing a drain carries no guarantee against it blocking again. If it does, call us and we will come back and take a look. If there is a new blockage to clear, that is a new job at the full price.

An emergency request asks us to call you back straight away. It is not a guarantee of an arrival time. For urgent calls we are typically on site within 1–2 hours.
If water is rising or sewage is coming up, do not wait for a call back: phone us.

An adult must be at the property to let the plumber in and approve the work.
Tell us about anything that affects safety or access: drain cleaner, pets, a shared line, or a strata that needs notice.
If you need to cancel, call us before the plumber is on the way.

What you send us is used to arrange and carry out your booking. See the privacy policy.

Questions about these terms? Call 1-800-604-0631. Book a plumber.